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Warranty
CCcentre has 5 key tasks to fulfil during the work that lead to constant professional development of the company and provide the clients with warranty of professional approach:
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Individual approach:
CCcentre views every project as unique. Every project has its own strategy, timing, algorithm, testing, reporting type, and follow-up concept. It is normal, that recommendation and innovation occur during the activities, which should make the results the best.
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Strict personal policy:
All operators have to pass a difficult entrance test. Then they are regularly trained by renowned experienced trainers. The result of the excellent personal policy is the fact that long-term operators make 95% of the staff and they are excellent experts able to handle every situation during the telephone call.
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Updated technologies:
Hardware and software of the call centre has been updated permanently, so that the contact is as effective as possible and it is possible to monitor and modify the whole system according to a particular situation and provide clients with an immediate overview of results.
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Complexity of solutions:
CCcentre combines call centre work with other tools of direct marketing, such as Direct Mailing, Internet Mailing, CRM/eCRM, Web Marketing, and Database Marketing. Thus it is possible to respond flexibly to our clients’ needs with the highest possible results.
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Data protection:
CCcentre puts great emphasis on confidentiality and protection of given data. It is also secured by our internal set of rules and safety measurements.